Multilingual Sentiment Comes to the Comment Word Cloud

What's New

The word cloud on your analytics dashboard now reads sentiment in every language we support, shows cleaner words, and no longer errors on the "All Time" view.

Sentiment in Every Language

Until now, the word cloud only understood sentiment in English. Comments written in other languages still appeared, but they were treated as neutral, so the colors really only reflected your English-speaking readers.

Now the word cloud reads sentiment in every language FastComments supports - Spanish, French, German, Portuguese, Italian, Dutch, Turkish, Russian, and more. A glowing review in Spanish now shows up green, and a complaint in German shows up red, just like English always has. If your community comments in more than one language, the word cloud finally works as you'd expect.

We also taught it to read languages that don't put spaces between words, like Chinese and Japanese, so their most common words and the feeling behind them now show up correctly too.

Cleaner Words

We cleaned up how words are pulled from comments. Previously, comments that contained formatting or images could occasionally leak small bits of markup into the cloud as if they were words. The word cloud now shows only real words from your readers.

A Fix for "All Time"

Switching the dashboard date range to All Time could cause the word cloud to fail to load. That's resolved - All Time now works just like the Last 30 Days and Last 12 Months views.

In Conclusion

Whether your community comments in one language or a dozen, the word cloud now gives you an accurate, at-a-glance read on what people are talking about and how they feel about it.

Let us know below if you have any questions or feedback!

Cheers!